Refund Policy

Bilancy provides custom digital services such as video editing, scripts, thumbnails, voiceovers, SEO preparation, and channel setup. Because these services require time, labor, and project-specific production, refunds are limited once work has started.

If you cancel before production has started, you may request a refund. Any payment processor fees, consultation costs, or already-purchased project assets may be deducted where applicable.

After research, writing, design, editing, voiceover, or project setup has begun, refunds are not guaranteed. We will prioritize revisions and reasonable fixes within the agreed scope.

If a project cannot be completed due to an issue on our side, we may offer a partial refund, replacement deliverable, credit, or other fair resolution.

Contact info@bilancy.com with your project details, order information, and the reason for your request. We review refund and revision requests case by case.